HipVan Reviews

90,000+ homeowners are using HipVan to create their inspiring homes. See what they have to say!

4.67/5 (based on 606 reviews)
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  • Prompt customer service replies.
    Great products and easy delivery process. Online chat support were very prompt.

  • Hipvan is very responsive throughout the entire shopping journey!
    Hipvan is very responsive throughout the journey of shopping with them which includes after sales service. Very pleased :)

  • Thumbs up for their customer service!
    Very good customer service. The 5-tier compact cabinet was short of items for self-assembly. My queries were attended to within a day & one-for-one exchange was arranged promptly. Thumbs up for their customer service.

  • Pleasant shopping experience.
    It was a pleasant experience buying from Hipvan. From the customer service to delivery, they have been very professional with our purchases. 

  • Smooth online transaction!
    Smooth online transaction and delivery

  • Great furnitures at reasonable prices
    Good quality furniture at a fraction of the cost from most retailers.

  • Good customer service and fast delivery.
    Good customer service, fast delivery and installation. Although the delivery came at 12:00 while the scheduled time was 1:30.

  • Prompt customer service replies.
    They had an logistic glitch and my order was delayed for 2 days. It was delivered subsequently and they do respond rather promptly (next business day).

  • Love their products!
    Excellent service and the pdts are exactly the same from wat I see online! Simply love it! Will definitely recommend to  frnds 

  • Professional movers!
    products came in good condition and the movers are very professional

  • Prompt delivery with great packaging.
    Very prompt delivery with items wrapped up well to prevent breakage. Good quality products as well. Thanks

  • Pleasant shopping experience.
    After-sale service is fantastic. Hipvan is willing to go the extra mile to ensure a pleasant shopping experience.

  • Next day delivery!
    Delivery for ready stock items is fast! Got my items the next day after ordering!

  • Great service staff!
    The bed came with missing screws and it took the team quite awhile to rectify the issue. While it was rather frustrating that the bed took way longer than expected to be ready, the staff were really friendly in attending to this issue. Really thankful for the great service staff that help made the experience better. 

  • Smooth and fuss-free process!
    Purchasing from HipVan is a smooth and fuss-free process. It was the best option for my husband and I as we were looking for simple and affordable furniture. Fortunately we found major pieces that we needed and liked from one site. Lucky us!

  • Awesome after sales support!
    the repairman was so professional and helpful... thumbs up to the after sales support 

  • Prompt communications
    Reliable and prompt communications. Products are of good quality.

  • Very impressive!
    Free delivery and assembly = good! Friendly delivery guys = good! Delivery time range is accurate = good! Very impressive!

  • Good service!
    Great product. and good service. love the hand drawn thank you card with the sweet note.

  • Great overall experience
    Aesthetics, good customer service/support, selection of delivery time frame, value for money, ease of purchase, overall good!

  • Very impressed with service and product provided
    Purchase and delivery arrangement was smooth and easy. Delivery staff noticed defect when sofa was delivered and took initiative to offer replacement. Person I contacted regarding delivery date of replacement responded quickly. Overall very impressed with service and product provided.

  • Great kids product
    Bought 3 chairs for my kids age ranges from 15 to 11 yo. My 12 and 11 yo assembled the chairs by themselves. In terms of height of chair, it's a little high for my younger 2. However, they can rest their feet on the metal stand thus legs don't dangle. The wheels are smooth and don't leave scratches on my wooden floor.

  • Excellent delivery!
    HipVan is perfect in delivery. They are right on time and assembly it well. The only things lacking is delivery time from purchase. It's quite long, but well, with time, I think it's going to get better.

  • Value-for-money products!
    Great service, value-for-money products and prompt delivery are just some of the reasons that keeps me coming back to Hipvan!

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