HipVan Reviews

90,000+ homeowners are using HipVan to create their inspiring homes. See what they have to say!

4.67/5 (based on 578 reviews)
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  • Excellent delivery and customer service!
    Excellent service and prompt delivery. Very satisfied with products purchased

  • Great delivery service
    Good service with heads up from the courier before delivery unlike some other competitors.

  • Definitely recommend hipvan to everyone looking for affordable and great quality furniture.
    Product was a little bit delayed but communications from the Hipvan team informed us in advance about that plus giving a little discount on top of that. Excellent Customer Service. When delivery date was set, we kept informed via sms during the whole delivery procedure. Even being kept up to date when the delivery van was delayed by traffic etc. Excellent Shipping communications. Item came and it was top notch quality. Love it. Definitely will recommend Hipvan to one and all especially those looking for affordable, quality & good looking furniture. Excellent product.

  • Prompt and reliable customer service!
    The Customer Service team has been extremely helpful and prompt even when dealing with a number of my product exchanges, cancellations, returns and refunds (your competitor, Castlery, pales in comparison). Two thumbs up... You have turned this fussy customer into your loyal fan!

  • Great customer service!
    Great customer service. Very responsive and prompt in replying to my queries 

  • Efficient, fast delivery!
    The estimated delivery date was accurate. I like that Hipvan team texted me in advance to check if there were anyone home to receive my purchase. They were responsive and on time. Reliability is important especially for online shopping. Hipvan did it just right! 

  • Super comfy, absolute value for money
    Super comfy, absolute value for money and stylish looking sofa! Highly recommend it. The L isn’t for a person taller than 5’4’’ but it’s a great lounge pad!

  • Great shopping experience
    Shopping - the whole shopping experience was a breeze! Delivery - CS Team's reply was prompt when I kanchiongly emailed to check on my delivery time and delivery personnel was accommodating with my time too! Package - Everything was well packed and received in good condition! Would shop again! :D

  • Delivery came promptly and efficient set up!
    delivery came promptly and in good condition, they also helped to assemble the sofa together. very efficient!

  • Very prompt delivery
    Very prompt delivery. And the best customer service ever! Keep up the great service! 

  • Punctual and fast delivery service
    Easy to purchase online. Delivery timeslot can be selected by buyer during online purchase and update on the hour estimated for delivery informed through SMS the day before. Staff who delivered the items came punctually and installation done quickly.

  • Great shopping experience
    Very easy to shop and delivered very quickly within 1-2 days. Awesome shopping experience

  • Excellent delivery and customer service
    Both the customer service at the Cathay building and the delivery service are excellent! Recommended!

  • Very good and proactive customer service
    Very good and proactive service. The Helpdesk and delivery team works and listens hard!

  • Delivery is punctual
    Delivery is punctual and goods arrived in perfect condition.

  • Good customer service
    Good customer service at the HipVan showroom located at The Cathay. App is easy to navigate and use. Delivery was on time and the assembly of table was fast. No time wastes.

  • Great delivery and customer service
    I am very happy with my purchases and customer service received from Beatrice. I ordered 3 seater sofa and it was too big for my tiny home, I then requested for a change. It was done smoothly and I ended buying another 2 seater sofa because of the good quality products. I continue shopping again because I simply love the products and customer service. Thumbs up for delivery man too. Will come back again!

  • Prompt delivery
    The website was easy to use. Delivery was prompt and service was good.

  • Exceded my expectations
    Great quality. Most product I bought not only meet but actually exceded my expectations. Totally recommend!

  • Customer service is great
    Customer service is great. I like that I am able to see the available slots online before making my decision on the change of delivery date. As I have a restriction on delivery timing, special note given to Hipvan is made easy with just a drop of email, and they are pretty prompt with their response! That’s what I like! 

  • Friendly customer service is a pleasure to deal with
    We're repeat customers and foresee future purchases if HipVan continues to refresh their offerings. The friendly customer service is a pleasure to deal with. Stay hip, stay fresh & stay true!

  • Really sturdy and quality material
    Very happy with this!! Really sturdy and quality material :) and the drawers pull out really smoothly.

  • Fast and easy ordering
    Fast seamless. Easy ordering though online.

  • Shipping is fast
    Shipping is fast and products purchased are in good quality.

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