HipVan Reviews

90,000+ homeowners are using HipVan to create their inspiring homes. See what they have to say!

4.67/5 (based on 596 reviews)
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  • Prompt delivery with great packaging.
    Very prompt delivery with items wrapped up well to prevent breakage. Good quality products as well. Thanks

  • Pleasant shopping experience.
    After-sale service is fantastic. Hipvan is willing to go the extra mile to ensure a pleasant shopping experience.

  • Next day delivery!
    Delivery for ready stock items is fast! Got my items the next day after ordering!

  • Great service staff!
    The bed came with missing screws and it took the team quite awhile to rectify the issue. While it was rather frustrating that the bed took way longer than expected to be ready, the staff were really friendly in attending to this issue. Really thankful for the great service staff that help made the experience better. 

  • Smooth and fuss-free process!
    Purchasing from HipVan is a smooth and fuss-free process. It was the best option for my husband and I as we were looking for simple and affordable furniture. Fortunately we found major pieces that we needed and liked from one site. Lucky us!

  • Awesome after sales support!
    the repairman was so professional and helpful... thumbs up to the after sales support 

  • Prompt communications
    Reliable and prompt communications. Products are of good quality.

  • Very impressive!
    Free delivery and assembly = good! Friendly delivery guys = good! Delivery time range is accurate = good! Very impressive!

  • Good service!
    Great product. and good service. love the hand drawn thank you card with the sweet note.

  • Great overall experience
    Aesthetics, good customer service/support, selection of delivery time frame, value for money, ease of purchase, overall good!

  • Very impressed with service and product provided
    Purchase and delivery arrangement was smooth and easy. Delivery staff noticed defect when sofa was delivered and took initiative to offer replacement. Person I contacted regarding delivery date of replacement responded quickly. Overall very impressed with service and product provided.

  • Great kids product
    Bought 3 chairs for my kids age ranges from 15 to 11 yo. My 12 and 11 yo assembled the chairs by themselves. In terms of height of chair, it's a little high for my younger 2. However, they can rest their feet on the metal stand thus legs don't dangle. The wheels are smooth and don't leave scratches on my wooden floor.

  • Excellent delivery!
    HipVan is perfect in delivery. They are right on time and assembly it well. The only things lacking is delivery time from purchase. It's quite long, but well, with time, I think it's going to get better.

  • Value-for-money products!
    Great service, value-for-money products and prompt delivery are just some of the reasons that keeps me coming back to Hipvan!

  • Convenient and easy to purchase
    Nothing to chalenge, except delivery dates that are too far from order. Otherwise, good protection of items,  nice staff, and extremely good  management of delivery slot which is way convenient.

  • Superb customer service
    Nice products Good service Timely delivery Superb customer service. When product is at fault or there’s a delivery hiccup Customer service attempt one to one voice contact then by email. Where possible HipVan thrive to assist in cost savings too. Bravo.  

  • Overall good experience
    Overall good experience. Customer service very efficient. Keep up the good work. 

  • Great customer service
    Good services and ability to actually touch and feel on the product before purchasing is a plus point as compared to other online retailer.

  • Excellent delivery and customer service!
    Excellent service and prompt delivery. Very satisfied with products purchased

  • Great delivery service
    Good service with heads up from the courier before delivery unlike some other competitors.

  • Definitely recommend hipvan to everyone looking for affordable and great quality furniture.
    Product was a little bit delayed but communications from the Hipvan team informed us in advance about that plus giving a little discount on top of that. Excellent Customer Service. When delivery date was set, we kept informed via sms during the whole delivery procedure. Even being kept up to date when the delivery van was delayed by traffic etc. Excellent Shipping communications. Item came and it was top notch quality. Love it. Definitely will recommend Hipvan to one and all especially those looking for affordable, quality & good looking furniture. Excellent product.

  • Prompt and reliable customer service!
    The Customer Service team has been extremely helpful and prompt even when dealing with a number of my product exchanges, cancellations, returns and refunds (your competitor, Castlery, pales in comparison). Two thumbs up... You have turned this fussy customer into your loyal fan!

  • Great customer service!
    Great customer service. Very responsive and prompt in replying to my queries 

  • Efficient, fast delivery!
    The estimated delivery date was accurate. I like that Hipvan team texted me in advance to check if there were anyone home to receive my purchase. They were responsive and on time. Reliability is important especially for online shopping. Hipvan did it just right! 

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