HipVan is your one-stop online destination for beautiful home furnishings you’ll need to decorate an awe-inspiring home. We understand that trust is important for you when you shop online. To help, we offer free returns for 14 days on all orders, so rest assured that you will be happy with your purchase!

We have served thousands of families in Singapore since 2013, and we are dedicated to creating the best shopping experience for you. We also have a great customer service team who is available to answer your concerns during working hours. Contact us at hello@hipvan.com or +65 6291 1725.

Operating Hours
Mon - Fri
0930 - 1830 hrs

We would also like to thank our customers who have given us great reviews!

Thea R
Prompt attention with no big fuss. Great!
Nat H
Super prompt and effectual!
Prompt and clear.
Hui Wen
Brilliant and speedy customer service!
Delivery person is very helpful and nice.
Syd C
Gerelyn is very prompt in her email replies. Very much appreciated. Well-done Gerelyn and HipVan!
Thanks to the team for rectifying the exchange so quickly.
Thanks for following through with this issue for the past 3 months! Really happy with the service and finally receiving the product with a something little extra! Thank you!!
Placed my order on 1st March and received the Bali chairs on 3rd March (3 days later). The design and quality of the chairs are comfortable and of a high standard, as described. Thinking of getting 2 more pieces and more shopping at HipVan. Thanks and will recommend to friends!
G Ong
Prompt reply and good service.
The response was quick, professional, polite and most importantly, answered my questions.
My request for replacement was promptly attended to. I am happy with HipVan’s level of service.
Prompt and clear.
Hui Wen
Brilliant and speedy customer service.
Sock Sim
Turnaround times within expectaions. Thank you!
Excellent after sales service!
Zi C
Hello, The help I received was very prompt and friendly. Though the item I ordered was faulty, the service was awesome and I would certainly order again from the website.
A Yeo
Fast and efficient email. Usually online purchase takes at least 1 day or more for reply. Very impressed with HipVan service!
Dennis M
Good customer service. Thank you!
EE Tan
Thank you so much HipVan. Although my order didn't really work out this time, but the experience has been fantastic. Looking forward to another order soon!
Mdm Fang
Very prompt! I am your customer for life!
Thank you very much for your prompt responses. Much appreciated!
Phyllis L
It was very prompt and the HipVan team was really sincere in helping me out with an urgent request. It makes me want to shop with HipVan again. Thank you so much for bringing quality customer service! keep it up!!
Jones P
Great service!
N Kaiser
It was immediate and it resolved my query ... thank you.
Tan NC
Prompt and reliable with product exchange. Will shop again.
Leong C
Always ready to respond to customer query. Good manners and nice.
Christine T
Very polite staff. Well done!
L Lim
Very professional and helpful. Got the table and bench i like, will definitely shop via HipVan again! Looking forward to you bringing more good pieces of furniture to Singapore!
Connie D
Quick response, and my goods came today. Will be a repeat customer.
M Son
Amazed at how quickly HipVan responded and immediately took care of my concern. Will definitely share with friends!
Mag C
Very happy with the support received. Keep it up HipVan Team.
Ab Y
Very glad the reply was prompt and useful! Thank you HipVan!
YK Teh
Very professional. And I am very amazed by the lightning fast response. My faulty items were replaced. And this gives me 100% assurance that hipvan is a reliable e-place to shop! Thumbs up!
Lin R
There was one of the bowl which I ordered broke at the side. I wrote in via email and your website accordingly reporting on the defects. Your staff has been very helpful and responsive in her responds. She diligently arrange for collection of the defected item and provide me timely updates on the delivery of the new bowl. I am definitely impressed with the services provided from your end and will definitely return to shop with you again in the near future.
E Koh
Prompt and thorough support and follow-up, with full accountability. Great service recovery- I'll shop at HipVan again!
Joyce L
Questions are answered promptly.
Sal S
I received a warm, honest reply and very good suggestions. Even I am not a "buyer" yet the email I felt was very friendly. Keep it Up and a Very Good Thank You guys.
Hal Y
The service is fast and nice.
Senthill A
Very prompt and professional! Keep up the Good Work!
Jess B
I was really pleased with the response time to my enquiry.
Nur S
The reply was quick. Very impressed over such a promp and efficient service rendered.
LL Lin
Wasn't expecting this, but good outcome on recovery efforts. Appreciate the level of service from Hipvan including checking for defects before sending out for delivery to end user.
James T
The person serving me was very helpful.
Keen C
Gerelyn is super responsive, friendly and clear! Glad she is handling my case!
Krystal S
Yes, great customer service and very happy with my new backpack! Thanks so much!
MS Tay
Gerelyn was very responsive and quickly addressed all my concerns. Keep up the good work!
Sonia L
Much more like the good support I have come to expect from the HipVan team - great service (and products!)
Jess O
Before I could order more things, my first order was already delivered! Super fast delivery!
Belle P
Very prompt reply to my inquiry.
Carmen N
Great support and quick in replying. Thank you!
Meg T
Prompt exchange of wrongly delivered item.
Celeste M
Comprehensive and aware of our needs.
Appreciate the effort from the customer service to contact me and understand the item that i have received. The delivery personnel is prompt and contacted me before coming down.
Zak A
Dearest HipVan team!!! Thanks for all the help to deliver my Burton!! Love it, and appreciate all the great work from you.
Alf T
Hi Team HipVan! Once again, I'm super pleased at your quick response. That's why I love you so much! The order has been sorted, thank you!