If our delivery team is unable to proceed with the disposal via elevators (e.g. furniture is unable to fit into the elevator or a working elevator is unavailable), HipVan reserves the right to cancel the delivery or disposal.
Should our team decide (at our sole discretion, and with your agreement) that delivery or disposal can be carried out safely via staircases in a non-hazardous manner, additional charges per item will be applicable as follows:
- S$10 per item per non lift-accessible storey
- Fees also apply to stairs within landed properties or HDB maisonettes.
Disclaimer: HipVan reserves the right to cancel any disposal service, in exchange for a full refund minus 10% processing fee, at our sole discretion if it is deemed not feasible for the service to be carried out safely.