Selecting the perfect kettle goes beyond just style - it’s about finding the best fit for your daily needs. Here’s what to look out for:
Choose a kettle that fits your space, suits your habits, and includes the features that matter most to you. Consider exploring complementary kitchenware, for a coordinated and welcoming space.
Here’s what you should know about our delivery policy.
The length of delivery will depend on the item you order with the longest estimated arrival time. In some cases, our team may have to ship your items separately because of the nature of the products. However, from this, you will not incur any additional delivery charges.
For orders that contain at least one furniture item, the delivery fee is a flat rate of $25, while orders without any furniture items will have a flat fee of $2.99. If your order reaches $300 and above, then you are eligible for our free shipping service.
If you’ve changed your mind, you can cancel your order at no extra cost and receive a full refund for the item(s) you wish to cancel. The refund will be processed using the same payment method as your original transaction. However, please be aware that once you've received an email confirming the delivery of your order, the delivery costs become non-refundable. Additionally, there is a restocking fee of 18% of the item's price. Therefore, the refunded amount will be calculated as follows:
Refunded Amount = Final Paid Price - Delivery Fee - Restocking Fee (18% of Final Paid Price)
This policy is in place because, at the point of order delivery confirmation, the item is already in transit on our delivery truck, and we have already incurred costs in preparing and scheduling the delivery.
Additionally, please know that our cancellation policy does not apply to made-to-order items, as they cannot be returned or cancelled after purchase.
Know that we provide a 100-day return policy for our kettles. Our returnable conditions include:
For more information on our cancellation or warranty policy, please visit our FAQ page. Alternatively, you can submit a request on our Online Return Form, and we’ll reach out to you as soon as we can.
We recommend cleaning your kettle monthly, depending on water quality and how often you use it. To clean your electric kettle, fill it with a mixture of equal parts white vinegar and water, then bring it to a boil and let it sit for 15-20 minutes to dissolve any limescale. After emptying the kettle, rinse thoroughly by boiling fresh water once or twice to remove any vinegar residue. Consistent cleaning extends the lifespan of your electric kettle and ensures your hot drinks always taste fresh and pure!
If you need hot water quickly for drinks or cooking and usually prepare just a few cups at a time, we recommend an electric kettle. It is compact, fast, and energy-efficient: perfect for small households or individual use.
In contrast, a hot water dispenser keeps water heated and ready all day. It is ideal for families, offices or entertainers that regularly need a larger volume of hot water. Consider your daily habits, capacity needs, and kitchen space when making your choice.
Most of our kettles include a limited warranty. Please refer to the product page for details or contact our support team for more information.
