HipVan currently ships to any street address in Singapore, excluding restricted areas e.g. Pulau Ubin. If you wish your order to be shipped to any other country, please write to us at firstname.lastname@example.org.
We ship orders via our own HipVan Fleet & also with external couriers DPEX, and other selected vendors for White Glove delivery services for bulky items such as furniture. Please note that furniture items are only delivered within Singapore.
Enjoy free shipping on all orders above $100 and pay only $4.99 or $9.99 for orders under $100. Only applicable for orders in Singapore. Shipping rates and duration for individual items can be found by scrolling down on any product pages under Shipping Info.
Generally, our shipping rates are calculated based on our shipping table below.
- Products from category Furniture under $100 SGD: $9.99 SGD
- Other products under $100 SGD: $4.99 SGD
- Orders above $100 SGD: FREE SHIPPING!!!
- White Glove delivery for bulky items: Varied
- Final shipping fee is calculated based on item with the highest shipping rate
- Please note that shipping rates are calculated on the order amount after any discount coupon used.
Shipping Duration & Delivery Policy
Delivery Policy: To help you save on delivery charges, HipVan will usually consolidate your items in one single order and ship them together. When estimating shipping duration, it is best to take the item with the longest Estimated Arrival
and use that to calculate shipping duration for your order. Occasionally, HipVan may ship your items to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees.
In the rare occurrence of a wrong item being delivered, please contact our customer service team within seven days and they will send a replacement.
- For Bulky Items and White Glove Delivery Orders, we will be making arrangements with you in advance for the delivery.
- For any changes/enquiries regarding your confirmed delivery schedule pertaining to this order, kindly do so at least 2 days in advance so that we can make the necessary arrangements, else there will be a $50 charge for any last minute changes.
- Delivery fee for non-lift accessible floors: Do take note that there is a charge of $10 per item per non-lift accessible floor will be collected upon completion of the delivery. This fee will also be applicable to stairs within landed properties or HDB maisonette.
- Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.
- For orders that do not require advance scheduling, the first delivery will be attempted without any scheduling.
- If you miss the delivery, do not fret as they will let you know the delivery failed and you may reschedule a date and time which is convenient for you.
- Should the second scheduled delivery attempt fail, the third attempt will be chargeable.
- In the event that the parcel cannot be delivered and you are not contactable to set up a date and time, your order will be held for a maximum of 1 month from the date of first attempted failed delivery. If there is no response within this month, the order will be cancelled and the money refunded as a form of store credit.
White Glove Delivery:
White glove delivery is reserved for bulky furniture, which typically includes assembly on location. You can find the Shipping Fees
for such items in the same place on the product pages, but the shipping fees for such items are not consolidated with the shipping fees for the other smaller items in your order as they are shipped separately.
Holding of Order:
HipVan Pte. Ltd. is able to hold your order for a maximum of 1 month from the latest deadline of an item within your order. If you would like more information, please email us at email@example.com
In the event that you would like to do a self collection for your order, please write to us at firstname.lastname@example.org
and give us a notice of at least 1 working day for us to prepare the items for you. If your order is less than $100, we will refund the shipping fee back to the mode of payment which you used for the order.
If you have failed to collect your order after a 1 month from the first contact, after numerous attempts of contact on our end, your order will be cancelled and the money will be refunded to you in the form of a store credit.
Any item in its original unopened packaging is eligible to be returned within 14 days of receipt. To initiate return, simply email us at email@example.com to coordinate the return quoting your order number and we will issue a Return Form for you to fill out. Upon receipt of the item in its original packaging, our team will check the items and send you an email regarding the receipt and refund of the amount, which will be in the form of a HipVan Store Credit Voucher.
You have 14 calendar days to return an item(s) from the date you received it. To be eligible for return, your item(s) must be unused, in the same condition that you received it, unassembled and with labels intact. Your item(s) must be in the original packaging and it’ll need a proof of purchase.
Our 14 calendar day return policy does not apply to self-assembly items, bedsheets, quilt covers, quilts, mattress/pillow/bolster protectors, bolsters and pillows, clothes, towels, personal toys, plants, food products, rugs/carpets items that have been removed from their original packaging, damaged items resulting from misuse, abuse, normal wear & tear, products damaged after receipt of delivery, sale items and pre-loved items.
All electrical appliances must be in new, unused, undamaged, resalable condition with all documents, original tags, and in its original packaging to be eligible for a return. Lights which require installation will only be accepted if it has not been mounted onto the wall before.
Item(s) can be brought back to the HipVan Pte. Ltd. Warehouse** between 9:30am-5:30pm from Monday to Friday. Please email us at firstname.lastname@example.org to obtain a Return Form that will need to be filled up and be brought along with a copy of your order invoice. Once we receive your item(s) and necessary documents, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund as a store credit in the form of a voucher code.
**This does not apply to bulky furniture item(s), as we will arrange for a collection. If you're unsure, please contact us for more information or look at the "Return Policy" under the individual product page.
If it states:
14 Days Free Return: HipVan will be able to arrange for a pick up of the item.
14 Days Return: The customer will have to return it to our warehouse(address and opening hours are stated above).
Final Sale: No returning of item allowed.
Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from the amount that we will refund you.
HipVan Pte. Ltd. has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.
If you change your mind and decide to cancel your order, please notify us within 48 hours from date of purchase
and there will be no additional charges incurred. Once cancelled, you will be refunded the amount back to the mode of payment you used
for the order. Please email us at email@example.com
to process this request.
Any cancellation after 48 hours
from date of purchase will be subject to a cancellation fee of S$50 per item
valued at equivalent or above S$500. Or if the item is valued below S$500, the charge will be 5% per item
that will be cancelled. This means we will refund you the invoiced amount less the cancellation fee. The money will be refunded as a store credit in the form of a voucher code and not to the mode of payment you used.
*Please note that all "Display Set", "Display Piece" and "Sale" items once sold cannot be cancelled from the order or returned once payment has been made for it.
At this time, we do not offer product exchanges, however if your order has not been shipped out we are able to facilitate an exchange as long as the new item will be the same price or less than the initial item.
If the item has been shipped out, then you may facilitate a return. Please head to the Return Policy section below to find out how to do so.
Product Quality Claim:
If you believe your product has a flaw, please notify us within 24 hours of receiving the product.
Though rare, there is a possibility of furniture being damaged during transportation. You have the right to reject the merchandise upon delivery at no cost or schedule for an exchange, except for sale items and pre-loved items. Our Customer Service will be in touch with you within 24 hours.
If you do not reject the item upon delivery, please email us at firstname.lastname@example.org
where we are able to provide a Defective Return Form
for you to fill out.
Please note that we require images/videos as well to better assist you with regards to the defects.
If you find that the item(s) you bought is of a lower price on HipVan.com within 14 days of placing your order, you may write in to us at email@example.com to get the difference returned to you in the form of a HipVan Store Credit Voucher.
The 14 Day Price Protection will only apply if you have bought from us at HipVan.com.
If you need to purchase in bulk amounting to $2500 or more, please contact our customer service representative at +65 6291 1725 or firstname.lastname@example.org to check on our bulk purchase discounts!
Terms & conditions apply.
Furnishing your office, hotel, restaurant, cafe or retail outlet? Need help sourcing ready made pieces or manufacturing your unique designs? HipVan has a strong network of furniture suppliers and craftsmen that can cater to your every need.
Get in touch with us at email@example.com with your requirements and receive a free consultation today!
0% Instalment Plan
Our special association with DBS Asia Pay gives you 0% interest finance options, allowing you to spread your payments over 3, 6, 12, 18, or 24 months. The instalment plan is available for DBS VISA/MasterCard & POSB MasterCard Credit cardholders only. Only eligible for orders above $500.
See DBS Instalment Payment PlanTerms and Conditions.
How It Works
Once you sign up for an account at HipVan.com, you will be able to start earning referral credits by sending your unique referral link to your friends. When you friend signs up for an account via this link, they will be awarded with a S$20.00 discount for their first purchase over S$100.00. Once your friend’s purchase is successful, you will be credited S$20 into your account instantly. Log in to your account to check your referral history and credits balance.
How To Use Credits
You can apply your credits upon checkout, by clicking on “Use store credits” and entering the credits you’d like to use for your order. You can use your credits on top of any promotional codes in the same order.
Terms & Conditions
You can refer to as many friends as you’d like, and there is no limit to the amount of credits you can earn through referrals. However, you and your referred friend can only qualify if your friend does not already have an account with HipVan.
Please take note that your friend must sign up via your unique link and not through other means, and spend a minimum of S$100.00 on their purchase to qualify for the S$20.00.
HipVan may suspend or terminate the Referral Program or a user’s ability to participate in the Referral Program at any time for any reason, especially if a user violates the terms and conditions. Any unclaimed referral rewards will be forfeited at that time.