Shipping


HipVan currently ships to any street address in Singapore, excluding restricted areas e.g. Pulau Ubin. If you wish for your order to be shipped to any other country, please write to us at hello@hipvan.com.

We ship our orders through our in-house delivery team, and other carefully selected delivery service providers especially for Door-step Deliveries. Please note that furniture items are only delivered within Singapore.


Our Standard Delivery timing is Monday to Friday, between 9.30am - 4.30pm. For your convenience, we also offer Weekend Delivery on Saturdays for an extra fee. You can select your delivery option during check-out. 


Shipping Rates


Enjoy free shipping on all orders above $150 and pay only $5.99 (for home furnishing items) or $15 (for furniture items) for orders under $150. These rates are only applicable for orders in Singapore. Shipping rates and duration for individual items can be found by scrolling down on any product pages under Shipping Info.

We offer weekend deliveries at an extra charge of $15 on top of our standard delivery fees of $4.99 or $15. Weekend deliveries are on Saturday, between 9.30am - 4.30pm.

Generally, the Shipping Fee you pay for are calculated at a per order basis as follows:


  • Orders containing at least one furniture item: $15 SGD flat fee
  • Orders that do not contain any furniture item: $5.99 SGD flat fee
  • Orders above $150 SGD: FREE SHIPPING!!! 
  • Shipping Fee for each items are clearly stated on the product pages.
  • Final shipping fee is calculated based on the item with the highest shipping fee.
  • Please note that shipping fees are calculated on the order amount after any discount coupon used.

Shipping Duration & Delivery Policy


Delivery Policy: To help you save on delivery charges, HipVan will usually consolidate your items in one single order and ship them together. When estimating shipping duration, it is best to take the item with the longest Estimated Arrival and use that to calculate shipping duration for your order. Occasionally, HipVan may ship your items to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees.

In the rare occurrence of a wrong item being delivered, please contact our customer service team within seven days and a replacement will be shipped to you at no extra charges.

Delivery Arrangements:


Bulky / White Glove Deliveries:
  • For Bulky / White Glove Deliveries, usually for furniture items, your delivery will be scheduled in advance
  • We will deliver your order into your home and place them in your room of choice. We will also assemble the furniture (if applicable), and remove all packaging materials from your premise.
  • Please ensure that there is someone to receive the delivery on the pre-agreed date and time, and that the delivery path and premise are free of obstacles, including any existing furniture items.
  • For any changes/enquiries regarding your confirmed delivery schedule pertaining to this order, kindly do so at least 2 days in advance so that we can make the necessary arrangements, else there will be a $20 charge for any last minute changes.
  • Delivery fee for non-lift accessible floors: Do take note that there is a charge of $10 per item per non-lift accessible floor which must be collected by our delivery team before the completion of the delivery. This fee will also be applicable to stairs within landed properties or HDB maisonette.
  • Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.
Door-step Deliveries:
  • For Door-step Deliveries, usually for home furnishing items, we will attempt delivery of your order as soon as your order is ready for delivery. The first delivery will be attempted without any pre-arranged schedule.
  • We will deliver your order to the door-step of your premise, to you or soneone you have authorized (your doorman or receptionist) to receive the order on your behalf. 
  • If you are unable to receive your order during our first delivery attempt, please do not worry! Us or our appointed courier will let you know the delivery failed, and you may reschedule a date and time which is convenient for you.
  • Should the second scheduled delivery attempt fail, the third scheduled delivery attempt will be chargeable to you based on our Standard Rates.
  • In the event that your order cannot be delivered due to you not being contactable to schedule a delivery, your order will be held for a maximum of 30 Days from the date of first attempted failed delivery. If there is no response within this month, your order will be cancelled without refunds.

Holding of Order:


HipVan Pte. Ltd. is able to hold your order for a maximum of 30 Days from the earliest date that your order can be delivered from our warehouse. If you would like more information, please email us at hello@hipvan.com.

Self Collection:


In the event that you would like to self-collect your order from our warehouse, please write to us at hello@hipvan.com at least 1 working day in advance for us to prepare your order for you. If no previous delivery attempts have been made to deliver your order, your shipping fees will be fully refunded.          

If you fail to collect your order within 30 Days from the pre-scheduled collection date, your order will be cancelled without refunds.

Return Policy


No Questions Asked 100-Day Return Policy 

So if you change your mind, don’t sweat it! You may return your purchase to us within 100 days of the date you received the item (subject to Return Eligibility below), no questions asked. Refunds will be issued to the same method of payment as the original payment, and we will arrange for the item to be picked up from you! Simply fill in our Online Return Form.


If your item arrived damaged or you received the incorrect item, we are happy to arrange for a prompt replacement. Request for a replacement by filling in our Online Return Form.


Please note that this policy only applies to orders made after 1 January, 2017.


Return Eligibility

Please ensure that your items meet all of the following returnable conditions:

  • Within 100 days after delivery
  • New condition and unused
  • Original packaging
  • Item is not marked as “As-Is” or "Final Sale" (indicated on the product page)

HipVan reserves the right to reject any returns if item does not meet all of the above conditions.


Refund Amount

As shipping is a hard cost we incur from logistics, please note that all delivery costs are non-refundable, and there is a pick-up fee at 10% of the price you paid for the item. As such, you will be refunded the following amount:


Refunded Amount = Final Paid Price - Delivery Fee - Pick-up Fee (10% of Final Paid Price)


While some companies build in return fees into their prices, we charge only when you return. This way, you’re not paying for other peoples' returns or shipping.


Mattresses 100 Nights Free Trial

When it comes to our mattresses, we offer something special. It is important to us that you love your new Downtime, Sleep, Dream or LEVITATE mattress. You get to try these mattresses in the comfort of your home for 100 nights from the day your receive them. If you don’t love it, we will give you a full refund (without any additional fees). To discourage abuse, we only ask that the mattress not be damaged beyond normal wear and tear. Returned mattresses will be donated or discarded by HipVan, and will never be re-sold to you. 


Return Process

  1. All we need from you is to fill in our Online Return Form and wait for our customer service representative to get back to you within 1 - 3 working days with the best available timing for us to pick up the item. Please be reminded that returns with items that do not meet the Return Eligibility conditions will be rejected.
  2. After item is returned to our warehouse, your refund will be processed and you will receive an email notification. Please note that it takes 3 - 5 working days for the refund to appear in your PayPal balance or in your credit card account. However, for some banks, it will only reflect in your next monthly statement. 

Please note:

  • Our 100-day return policy does not apply to "As-Is" or "Final Sale" items, self-assembly items, items that have been removed from their original packaging, damaged items resulting from misuse, abuse, normal wear & tear, products damaged after receipt of delivery and sale items.
  • Voucher codes cannot be re-issued if you return your order. Meaning, you will not be able to use the same voucher code for another order if the promotion has ended. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.



Changing Your Order:


If you’d like to change your order before it is shipped out to you, we’ll gladly process it with no additional costs to you. Note that exchanges are only available for items of the same price or less. The balance amount will be refunded to the same method of payment as the original payment. If you’d like to exchange for an item of a higher price, we will cancel the original item for you and you will have to place a separate order. Delivery fees will be waived. Easily change your order with our online Changing Order Form.


Unfortunately, you will not be able to exchange your item after you have received an email confirming your delivery, as the item would already be loaded onto our delivery truck and on its way to you! If you’d still like to exchange an item, you will need to return the item (see our return policy) and place a new order. Delivery fees will be incurred for orders less than $150.


Cancellation Policy:


Placed an order but change your mind? No worries! You can cancel your order with no additional charge and receive a full refund of the item(s) you wish to cancel. Refund will be made to the same method of payment as the original payment. Unfortunately, after you have received an email confirming your order delivery, delivery costs will be non-refundable and there is a pick-up fee at 10% of the price you paid for the item. As such, you will be refunded the following amount:


Refunded Amount = Final Paid Price - Delivery Fee - Pick-Up Fee (10% of Final Paid Price)


This is because the item would already be loaded onto our delivery truck and on its way to you and we would already have incurred costs to prepare and schedule your delivery.

Price Protection


If you find that the item(s) you bought is of a lower price than the original price (with no discount code applied) on HipVan.com within 14 days of placing your order, you may write in to us at hello@hipvan.com to get the difference returned to you to your original mode of payment.

*The 14 Day Price Protection will only apply if you have bought your item from us at HipVan.com.

*This is not applicable for any promotional discount codes that we run. We cannot give you the difference between a promotion code you used and another promotion code which we are running, eg: 10% off and you want to change it to the Payday 15%.

*We also do not allow stacking of discount codes.

Bulk Order


If you need to purchase in bulk amounting to $5,000 or more, please contact our customer service representative at hello@hipvan.com to check on our bulk purchase discounts!

Terms & conditions apply.

Contract


Furnishing your office, hotel, restaurant, cafe or retail outlet? Need help sourcing ready made pieces or manufacturing your unique designs? HipVan has a strong network of furniture suppliers and craftsmen that can cater to your every need.

Get in touch with us at hello@hipvan.com with your requirements and receive a free consultation today!

0% Instalment Plan


Our special association with DBS Asia Pay gives you 0% interest finance options, allowing you to spread your payments over 12 months. The instalment plan is available for DBS VISA/MasterCard & POSB MasterCard Credit cardholders only. Only eligible for orders above $500, with a limit of $6000 per transaction.

See DBS Instalment Payment PlanTerms and Conditions.

Referral Program


How It Works


Once you sign up for an account at HipVan.com, you will be able to start earning referral credits by sending your unique referral link to your friends. When you friend signs up for an account via this link, they will be awarded with a S$20.00 discount for their first purchase over S$100.00. Once your friend’s purchase is successful, you will be credited S$20 into your account instantly. Log in to your account to check your referral history and credits balance.


How To Use Credits


You can apply your credits upon checkout, by clicking on “Use store credits” and entering the credits you’d like to use for your order. You can use your credits on top of any promotional codes in the same order.


Terms & Conditions


You can refer to as many friends as you’d like, and there is no limit to the amount of credits you can earn through referrals. However, you and your referred friend can only qualify if your friend does not already have an account with HipVan.
Please take note that your friend must sign up via your unique link and not through other means, and spend a minimum of S$100.00 on their purchase to qualify for the S$20.00.
HipVan may suspend or terminate the Referral Program or a user’s ability to participate in the Referral Program at any time for any reason, especially if a user violates the terms and conditions. Any unclaimed referral rewards will be forfeited at that time.