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Online return form


We want you to be 100% satisfied with the products you buy from us. So if you change your mind, don't sweat it! You may return it to us within 100 days of the date you received the item, no questions asked. For more information, see our return policy.


If your item arrived damaged or you received the incorrect item, we are happy to arrange for a prompt replacement.
Your order number can be found in your order confirmation email.
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    Need help?

    We are more than happy to help!

    Email us at hello@hipvan.com or call us at +65 6291 1725. We're available from Mon to Sat, 9:30am to 5:30pm.


    Return policy

    Return eligibility

    Please ensure that your items meet all of the following returnable conditions:

    1. Within 100 days after delivery

    2. New condition and unused

    3. Original packaging

    4. Item is not marked as “Final Sale” (clearly indicated on the product page)

    Refund amount

    Please note that all delivery costs are non-refundable, and there is a restocking fee at 15% of the price you paid for the item.

    Return process

    1. After you fill in our online return form, our customer service representative will get back to you within 1 - 3 working days with the best available timing for us to pick up the item.


    Please be reminded that returns with items that do not meet the return eligibility conditions will be rejected.


    2. After item is returned to our warehouse, your refund will be processed and you will receive an email notification. Please note that it takes 3 - 5 working days for the refund to appear in your PayPal balance or in your credit card account. However, for some banks, it will only reflect in your next monthly statement.

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