Shipping


HipVan currently ships to any street address in Singapore, excluding restricted areas e.g. Pulau Ubin. If you wish your order to be shipped to any other country, please write to us at hello@hipvan.com.

We ship orders via our own HipVan Fleet & also with external couriers DPEX, and other selected vendors for White Glove delivery services for bulky items such as furniture. Please note that furniture items are only delivered within Singapore.


Our Standard Delivery timing is Monday to Friday, between 9.30am - 4.30pm.

Shipping Rates


Enjoy free shipping on all orders above $200 and pay only $5.99 or $15 for orders under $200. Only applicable for orders in Singapore. Shipping rates and duration for individual items can be found by scrolling down on any product pages under Shipping Info.

We offer weekend deliveries at an extra charge of $25 on top of our standard delivery fees of $4.99 or $15. Weekend deliveries are on Saturday & Sunday, between 10am - 3pm.

Generally, our shipping rates are calculated based on our shipping table below.


  • Products from category Furniture under $200 SGD: $15 SGD
  • Other products under $200 SGD: $5.99 SGD
  • Orders above $200 SGD: FREE SHIPPING!!!
  • White Glove delivery for bulky items: Varied
  • Final shipping fee is calculated based on item with the highest shipping rate
  • Please note that shipping rates are calculated on the order amount after any discount coupon used.

Shipping Duration & Delivery Policy


Delivery Policy: To help you save on delivery charges, HipVan will usually consolidate your items in one single order and ship them together. When estimating shipping duration, it is best to take the item with the longest Estimated Arrival and use that to calculate shipping duration for your order. Occasionally, HipVan may ship your items to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees.

In the rare occurrence of a wrong item being delivered, please contact our customer service team within seven days and they will send a replacement.

Delivery Arrangements:


Bulky / White Glove Delivery Orders:
  • For Bulky Items and White Glove Delivery Orders, we will be making arrangements with you in advance for the delivery.
  • For any changes/enquiries regarding your confirmed delivery schedule pertaining to this order, kindly do so at least 2 days in advance so that we can make the necessary arrangements, else there will be a $50 charge for any last minute changes.
  • Delivery fee for non-lift accessible floors: Do take note that there is a charge of $10 per item per non-lift accessible floor will be collected upon completion of the delivery. This fee will also be applicable to stairs within landed properties or HDB maisonette.
  • Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.
Orders sent by Third Party Logistics Partner:
  • For orders that do not require advance scheduling, the first delivery will be attempted without any scheduling.
  • If you miss the delivery, do not fret as they will let you know the delivery failed and you may reschedule a date and time which is convenient for you.
  • Should the second scheduled delivery attempt fail, the third attempt will be chargeable.
  • In the event that the parcel cannot be delivered and you are not contactable to set up a date and time, your order will be held for a maximum of 1 month from the date of first attempted failed delivery. If there is no response within this month, the order will be cancelled and the money refunded as a form of store credit.

White Glove Delivery:


White glove delivery is reserved for bulky furniture, which typically includes assembly on location. You can find the Shipping Fees for such items in the same place on the product pages, but the shipping fees for such items are not consolidated with the shipping fees for the other smaller items in your order as they are shipped separately.

Holding of Order:


HipVan Pte. Ltd. is able to hold your order for a maximum of 1 month from the latest deadline of an item within your order. If you would like more information, please email us at hello@hipvan.com.

Self Collection:


In the event that you would like to do a self collection for your order, please write to us at hello@hipvan.com and give us a notice of at least 1 working day for us to prepare the items for you. If your order is less than $100, we will refund the shipping fee back to the mode of payment which you used for the order.

If you have failed to collect your order after a 1 month from the first contact, after numerous attempts of contact on our end, your order will be cancelled and the money will be refunded to you in the form of a store credit.

Return Policy


No Questions Asked 100-Day Return Policy

We want you to be 100% satisfied with the products you buy from us. So if you change your mind, don’t sweat it! You may return it to us within 100 days of the date you received the item, no questions asked. Refunds will be issued to the same method of payment as the original payment, and we will arrange for the item to be picked up from you! Simply fill in our Online Return Form.


If your item arrived damaged or you received the incorrect item, we are happy to arrange for a prompt replacement. Request for a replacement by filling in our Online Return Form.


Please note that this policy only applies to all orders made after 1 January, 2017.


Return Eligibility

Please ensure that your items meet all of the following returnable conditions:

  • Within 100 days after delivery
  • New condition and unused
  • Original packaging
  • Item is not marked as “Final Sale” (clearly indicated on the product page)

HipVan reserves the right to reject any returns if item does not meet all of the above conditions.


Refund Amount

As shipping is a hard cost we incur from logistics, please note that all delivery costs are non-refundable, and there is a pick-up fee at 10% of the price you paid for the item. As such, you will be refunded the following amount:


Refunded Amount = Final Paid Price - Delivery Fee - Pick-up Fee (10% of Final Paid Price)


While some companies build in return fees into their prices, we charge only when you return. This way, you’re not paying for peoples' returns or shipping.


Mattresses 100 Nights Free Trial

When it comes to our mattresses, we offer something special. It is important to us that you love your new Downtime, Sleep, Dream or LEVITATE mattress. You get to try these mattresses in the comfort of your home for 100 nights from the day your receive them. If you don’t love it, we will give you a full refund (without any additional fees).


Return Process

  1. All we need from you is to fill in our Online Return Form and wait for our customer service representative to get back to you within 1 - 3 working days with the best available timing for us to pick up the item. Please be reminded that returns with items that do not meet the Return Eligibility conditions will be rejected.
  2. After item is returned to our warehouse, your refund will be processed and you will receive an email notification. Please note that it takes 3 - 5 working days for the refund to appear in your PayPal balance or in your credit card account. However, for some banks, it will only reflect in your next monthly statement. 

Please note:

  • Our 100-day return policy does not apply to "Final Sale" items, self-assembly items, items that have been removed from their original packaging, damaged items resulting from misuse, abuse, normal wear & tear, products damaged after receipt of delivery, sale items and AS-IS items.
  • Voucher codes cannot be re-issued if you return your order. Meaning, you will not be able to use the same voucher code for another order if the promotion has ended. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.



Changing Your Order:


If you’d like to change your order before it is shipped out to you, we’ll gladly process it with no additional costs to you. Note that exchanges are only available for items of the same price or less. The balance amount will be refunded to the same method of payment as the original payment. If you’d like to exchange for an item of a higher price, we will cancel the original item for you and you will have to place a separate order. Delivery fees will be waived. Easily change your order with our online Changing Order Form.


Unfortunately, you will not be able to exchange your item after you have received an email saying that “Your order is on its way!”, as the item would already be on its way to you! If you’d still like to exchange an item, you will need to return the item (see our return policy) and place a new order. Delivery fees will be incurred for orders less than $200.


Cancellation Policy:


Placed an order but change your mind? No worries! You can cancel your order with no additional charge and receive a full refund of the item(s) you wish to cancel. Refund will be made to the same method of payment as the original payment. Unfortunately, after you have received an email saying that “Your order is on its way!”, delivery costs will be non-refundable and there is a pick-up fee at 10% of the price you paid for the item. As such, you will be refunded the following amount:


Refunded Amount = Final Paid Price - Delivery Fee - Pick-Up Fee (10% of Final Paid Price)


This is because the item would already be on its way to you and we will no longer be able to make amendments. 

Price Protection


If you find that the item(s) you bought is of a lower price than the original price(with no discount applied) on HipVan.com within 14 days of placing your order, you may write in to us at hello@hipvan.com to get the difference returned to your original mode of payment.

*The 14 Day Price Protection will only apply if you have bought from us at HipVan.com.

*This is not applicable for any promotional discount codes that we run. We cannot give you the difference between a promotion code you used and another promotion code which we are running, eg: 15% off  and you want to change it to the Payday 20%.

*We also do not allow stacking of discount codes.

Bulk Order


If you need to purchase in bulk amounting to $5,000 or more, please contact our customer service representative at hello@hipvan.com to check on our bulk purchase discounts! Learn more about HipVan Projects here.

Terms & conditions apply.

Contract


Furnishing your office, hotel, restaurant, cafe or retail outlet? Need help sourcing ready made pieces or manufacturing your unique designs? HipVan has a strong network of furniture suppliers and craftsmen that can cater to your every need.

Get in touch with us at hello@hipvan.com with your requirements and receive a free consultation today!

0% Instalment Plan


Our special association with DBS Asia Pay gives you 0% interest finance options, allowing you to spread your payments over 12 months. The instalment plan is available for DBS VISA/MasterCard & POSB MasterCard Credit cardholders only. Only eligible for orders above $500 with a limit of $6000 per transaction.

See DBS Instalment Payment PlanTerms and Conditions.

Referral Program


How It Works


Once you sign up for an account at HipVan.com, you will be able to start earning referral credits by sending your unique referral link to your friends. When you friend signs up for an account via this link, they will be awarded with a S$20.00 discount for their first purchase over S$100.00. Once your friend’s purchase is successful, you will be credited S$20 into your account instantly. Log in to your account to check your referral history and credits balance.


How To Use Credits


You can apply your credits upon checkout, by clicking on “Use store credits” and entering the credits you’d like to use for your order. You can use your credits on top of any promotional codes in the same order.


Terms & Conditions


You can refer to as many friends as you’d like, and there is no limit to the amount of credits you can earn through referrals. However, you and your referred friend can only qualify if your friend does not already have an account with HipVan.
Please take note that your friend must sign up via your unique link and not through other means, and spend a minimum of S$100.00 on their purchase to qualify for the S$20.00.
HipVan may suspend or terminate the Referral Program or a user’s ability to participate in the Referral Program at any time for any reason, especially if a user violates the terms and conditions. Any unclaimed referral rewards will be forfeited at that time.